When we use the words “SocialBurst,” “we,”, “our,” or “us” throughout this policy, we’re referring to Social Burst Ltd, which is the company that employs account managers to provide you with the services listed on our website. When we talk about “services” in this policy, we are referring explicitly to the actions our subcontracted account managers commit in order to help you grow your social media accounts.
Information that we collect
Any content and information submitted by our registered users in order to help our account managers provide Services are collected and referred to in this policy as “Customer Data.” While SocialBurst collects or processes Customer Data, it does so on behalf of the customer. This means that Customer Data is used to help our subcontracted account managers provide the best service they can. SocialBurst does not trade, misuse, or expose Customer Data outside of the company.
Certain Customer Data is accessible to subcontracted account managers but is handled discreetly and within strict parameters mentioned between the company and the subcontracted manager. This means Customer Data is handled safely.
How data is used
1. Customer data
To improve our Services. We look into how our customers navigate across our dashboard portal in order to inform our account managers, allowing them to provide better more accurate Services to the SocialBurst user.
To maintain better support. When contacted with a problem, SocialBurst uses the information a customer has provided to respond.
Billing purposes. When account data provides billing information, SocialBurst uses this to accurately account for billing and payments.
2. Website Visitor data
We use miscellaneous types of information when we provide Services to our customers. Uses include:
To improve our Services. We look into how our website visitors navigate across our website in order to provide better, more accurate Services.
To maintain better support. When contacted with a query, SocialBurst uses the information a website visitor has provided to respond.
Cookies are miniature text files that are sent by us to your computer, and from your computer or mobile device to us. This cookie transfer occurs every time you visit our website. We send and receive two types of cookies, namely “Session Based Cookies” and “Persistent Cookies.” “Session Based Cookies” only remain present while you have your internet browser open, and disappear as soon as you stop using your browser. “Persistent Cookies” last until they expire, or only if you delete them.
Customer Data may be shared anonymously with third party integrations, such as Google Analytics, in order for the Company to better process and use data to improve our Services.
Services we provide are unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.
We may occasionally update this policy. If you continue using the Services we provide after changes are put into effect, you hereby agree to our latest policy revision.